S972

CD-ROM Does Not Start Automatically or Main Menu Screen Does Not Appear When the Setup CD-ROM Is Inserted

Check 1: Make sure that the CD-ROM is inserted properly.

Reinsert the Setup CD-ROM.

Check 2: The auto start function for CD-ROMs may be disabled.

The CD-ROM may not start automatically for some reason. Double-click the CD or DVD drive icon and start the setup directly.

  1. From the Start menu, select Computer. (Windows XP: My Computer).

  2. Double-click or right-click the CD or DVD drive icon and click Open, then double-click MSETUP4.EXE.

Important
  • The CD or DVD drive may not be operating correctly if the CD or DVD drive icon does not appear. Contact the manufacturer of the computer. Or, the Setup CD-ROM may be damaged. Contact Canon Customer Support Help Desk (refer to the printed manual: Quick Start Guide) or the service center.

Check 3: The Setup CD-ROM, CD or DVD drive may be dusty or dirty. There may be fingerprints on the CD-ROM.

Important
  • Do not wipe the CD or DVD drive's sensor directly with a cloth or other materials. It could cause the drive to malfunction and cease to read CD-ROMs.

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