S904

Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear

Check 1: Reconnect the USB cable.

Use only the USB cable that accompanies the machine.

Check 2: Connect the USB cable to a different USB port on the computer.

Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.

Check 4: Make sure that the ScanGear (scanner driver) is installed.

If it is not installed, insert the Setup CD-ROM into the computer's disc drive, then select Custom Install and install ScanGear.

Check 5: On the File menu of the application, select Select Source and select the machine.

Note
  • The operation may differ depending on the application.

Check 6: Make sure that the application is TWAIN-compliant.

You cannot open ScanGear from applications not supporting TWAIN.

Check 7: Exit ScanGear if it is running on another application.

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