Check 1: Make sure that the ScanGear (scanner driver) is installed.
If it is not installed, insert the Setup CD-ROM into the computer's disc drive, then select Custom Install and install ScanGear.
Check 2: On the File menu of the application, select Select Source and select the machine.
ImportantDo not select the model name that includes WIA in it.
NoteThe operation may differ depending on the application.
Check 3: Start from a TWAIN-compliant application.